Payment and Transaction Policy for Tour Providers

Last updated on February 3, 2024

1. Commission Rates

  • Standard Commission Rates: Commission rates will be competitive within the industry, typically ranging from 10% to 20%. The exact percentage will depend on the type of the tour provider (Tour Guide/Company) and the title achieved by the tour provider (Guide/Superguide/Explorer/Adventurer/Voyager/Elite).
  • The titles of the tour providers will be updated automatically based on their activity.
  • Tour providers will be informed of the applicable commission rate for their services during the onboarding process.
  • Tour provider titles and their respective conditions and commissions are as follows:

Tour Guides

TitleTours CompletedTourists/YearCommission
Guide<20<2020%
Superguide40+40+19%
Explorer60+60+18%
Adventurer80+80+17%
Voyager100+100+16%
Elite120+120+15%

Companies

TitleTours CompletedTourists/YearCommission
Guide<20<2015%
Superguide40+40+14%
Explorer60+60+13%
Adventurer80+80+12%
Voyager100+100+11%
Elite120+120+10%

2. Payouts

  • Tour providers will receive their earnings, minus the applicable commission, within 5 days after the completion of the tour. Payouts will be facilitated through our secure payment system.

3. Cancellation Policy

3.1. Tourist cancellations

  • Tourists may cancel a booking with a full refund if the cancellation is made more than 5 days before the scheduled tour.
  • For cancellations made within 2 - 5 days before the tour, 50% of the total booking amount may be retained to compensate the tour provider for lost opportunities and any collateral costs.
  • For cancellations made less than 48 hours before the tour, 80% of the total booking amount may be retained to compensate the tour provider for lost opportunities and any collateral costs.

3.2. Tour provider cancellations

  • In the event of a tour provider canceling a confirmed booking, alternative arrangements will be offered to the tourist. If an alternative cannot be provided, a full refund will be issued to the tourist
  • In the event of a tour provider canceling a confirmed booking, the tour provider may be subject to penalties that include one or more of the following:
    1. A payment that does not exceed 50% of the canceled tour price
    2. A change of title achieved by the tour provider
    3. A temporary or permanent suspension from the platform
  • For cancellations due to circumstances that are beyond both parties, alternative arrangements will be offered to the tourist. If an alternative cannot be provided, a full refund will be issued to the tourist
  • Jawla shall discuss any disputes between the tourist and the tour provider in a personalized manner to reach an agreement that suits the situation. If disputes were not resolved internally, the previously mentioned policies will be enforced